RETURNS AND RIGHT OF WITHDRAWAL
1 Returns.
The User may return the purchased products to Silver Shop Ibiza within a period of 14 calendar days. The user will be able to choose between the exchange for another brand product of the same amount, or the refund of the amount paid. To formalize the return, the User must contact Silver Shop Ibiza at the address loading... , indicating the product or products to be returned, indicating the reason for the return. Once said communication has been received, Silver Shop Ibiza will indicate to the User, if applicable, how to collect or send the product to its warehouses.
Each product to be returned must be unused and with all its labels, packaging and – where applicable – documentation and original accessory elements that came with it. If the User does not proceed in this way, Silver Shop Ibiza reserves the right to deny the return or refund. Once the product has been received and its condition checked, Silver Shop Ibiza will proceed to process the shipment of another product with identical characteristics, or in the event that the return is due to defects in the product, the refund of the amounts paid. .
In the event that, due to lack of stock, another product with identical characteristics cannot be shipped, the amounts paid for the purchase of the returned product will be refunded as soon as possible.
2 Withdrawal.
In the event that the User is not satisfied with the products received in their order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of 14 calendar days to return them, without penalty. without the need to indicate the reasons, although you must bear the direct cost of returning the order to Silver Shop Ibiza. To formalize the return, you must contact Silver Shop Ibiza at the address loading... . Once said communication is received, Silver Shop Ibiza will indicate how to send the order to its warehouses, which must be unused and with all its labels, packaging and – where applicable -, documentation and original accessory elements that came with it. If this is not the case, Silver Shop Ibiza reserves the right to deny the return. The refund of amounts paid will be carried out as soon as possible.
